Terms and Conditions

Terms and Conditions — TWorld Studio

Last updated: 21/08/26

By booking a session or purchasing from TWorld Studio, you agree to the following terms. These terms apply to photography session bookings made through this website (tworldstudio.co.uk). Our courses (TWorld Training) and commercial photography services (TWorld Studio commercial) are covered by separate terms.

1. Bookings and Payments

  • A non-refundable booking fee is required at the time of booking. This secures your date — without it, we cannot hold your date open.
  • The non-refundable booking fee is deducted from your final balance.
  • Prices shown are exclusive of travel fees. Please contact us, or refer to your booking agreement, for the final package price including travel expenses.
  • Accepted payment methods: bank transfer, or card/cash in person at our studio.
  • If you need to cancel, please tell us as soon as possible. A cancellation fee may still apply if we’re not informed in advance.
  • You have a 7 day cooling-off period on all sales, in line with the UK Consumer Contracts Regulations.
  • We currently offer finance through our partner, Klarna.
  • Late payment: [insert what happens if a payment plan balance isn’t paid on time — e.g. any fees, or whether outstanding images/files are withheld until settled.]

2. Rescheduling and No-Shows

  • If your session needs to be rescheduled due to weather (for outdoor shoots), illness, or another valid reason, please let us know as early as possible and we’ll do our best to offer an alternative date.
  • We offer 1 free reschedules are allowed, notice period required, and whether a new booking fee applies after that.
  • If you do not attend your session without notice, your booking fee will not be refunded and rebooking will be treated as a new booking.

3. Turnaround and Delivery

  • Images are typically delivered within 2 weeks of your session. This may take longer during peak periods, and we’ll let you know if that’s the case.
  • All images are supplied digitally — we do not sell prints, canvases, or physical products. Digital images are delivered via download link/file transfer; there is no postal delivery or associated postage charge.
  • We will make reasonable efforts to safely store and back up your images, but cannot guarantee against loss or corruption due to technical failure outside our control.

4. Wedding Photography

These additional terms apply specifically to wedding bookings, alongside the general terms elsewhere on this page.

  • Guest and shot list availability: It is the couple’s responsibility to ensure that all guests required for requested group or family photographs are available, informed of the timings, and present at the agreed time and location on the day. TWorld Studio will make reasonable efforts to gather the guests and photographs requested, but cannot be held responsible if a requested photograph is not captured because a guest was unavailable, not present, or could not be located at the required time. We strongly recommend appointing a family member or friend on the day to help round up guests for group shots.
  • Shot list: Please provide us with your list of required group shots and any specific requests no later than [insert timeframe, e.g. “2 weeks before your wedding date”]. We will do our best to accommodate requests made on the day, but cannot guarantee this given time constraints on a wedding day schedule.
  • Timings: Wedding photography coverage is based on the hours agreed at booking. Any request for coverage beyond the agreed hours must be arranged in advance where possible and may incur an additional fee.
  • Second photographer/videographer: [Insert whether a second shooter is included or available as an add-on, and how this affects the package.]
  • Turnaround: Wedding image turnaround is typically [insert timeframe, e.g. “4–6 weeks”] due to the volume of images involved. A small selection of preview images will usually be provided sooner.
  • Weather and outdoor locations: For outdoor ceremonies or portrait locations, TWorld Studio will always try to capture the best possible images given conditions on the day, but is not responsible for the impact of weather on image style or location choice.
  • Vendors and venue restrictions: We will follow any reasonable restrictions set by your venue or officiant (e.g. no flash during a ceremony), and are not responsible for any images we’re unable to capture as a result of such restrictions.

5. Klarna Payments

If you choose to pay using Klarna at checkout, we may pass your personal data (contact and order details) to Klarna so they can assess your eligibility and tailor their payment options for you. Your data is processed in line with Klarna’s own privacy policy.

6. During Your Session

  • Please arrive on time — late arrival may reduce your session length, as we may have another booking afterwards.
  • Only the people included in your booking are covered by your package. Please let us know in advance if additional guests plan to attend.
  • We reserve the right to pause or end a session early if a client or guest’s behaviour is disruptive, unsafe, or puts our staff or studio at risk (including where alcohol is involved, such as at hen parties). No refund will be given in these circumstances.
  • Please take care of your personal belongings while at our studio — TWorld Studio is not responsible for loss or damage to personal property brought onto the premises.
  • Sessions involving children/minors: a parent or legal guardian must make the booking and provide consent on the child’s behalf. By booking a session involving a minor, you confirm you have the authority to do so.

6. Editing and Retouching

  • Standard colour correction and light retouching is included on all delivered images. Extensive retouching (e.g. blemish removal, background changes) beyond this may incur an additional fee, to be agreed before work begins.)

7. Copyright and Ownership

  • Copyright in all photographs taken by TWorld Studio is retained by TWorld Studio at all times.
  • Title to all photographs remains the property of TWorld Studio.

8. Use of Images (Licence)

  • Your licence to use the photographs begins once the relevant invoice(s) have been paid in full. No use may be made of the images before full payment, unless we’ve given express permission.
  • Any permission for early use is automatically revoked if payment isn’t received by the due date.
  • Your licence applies only to you (or the business named on your booking) and cannot be transferred to a third party without our permission — this includes use for a different product, or sub-licensing through a photo library.
  • Use of images outside the terms of your original licence will usually be permitted on payment of a further, mutually agreed fee.
  • Unless otherwise agreed in writing, all further licences remain subject to these terms.
  • Our use of your images: We will only use images from your session in our portfolio, website, or marketing with your separate, explicit permission — see our Privacy Policy for details. You can withdraw this permission at any time.

9. Liability

  • To the fullest extent permitted by law, TWorld Studio’s total liability to you in connection with your booking is limited to the amount you paid for that session.
  • We are not liable for any indirect or consequential loss (for example, loss of enjoyment or inconvenience) arising from your booking, except where this would be unlawful to exclude (e.g. liability for death or personal injury caused by our negligence, which is never excluded).

10. Force Majeure

TWorld Studio will not be liable for any delay, financial loss, or failure to perform our obligations under these terms where this is due to a cause beyond our reasonable control, including but not limited to fire, flood, natural disaster, industrial action, war, or civil unrest. In such cases, our obligations are suspended for as long as the event continues.

11. Complaints

If you’re unhappy with any part of your experience or your delivered images, please contact us using the details below so we can try to resolve it directly. If we can’t resolve your complaint between us, you may be entitled to refer it to an alternative dispute resolution provider or, where applicable, the Information Commissioner’s Office for data-related complaints.

12. Governing Law

These terms are governed by the laws of England and Wales. If any part of these terms is found to be unenforceable, the remaining terms will continue to apply in full.

13. Contact Us

For any questions about these terms, please contact us.

TWorld Studio Unit 6 Alvecote Stud, Robeys Lane, Alvecote, Tamworth, Staffordshire, B78 1AS Email: tworldcreative@gmail.com Phone: 07790 309972